Aria's Sweet Treats Bakery Policies

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Our bakery and Dessert Studio policies are clear, simple, and designed to make your experience as sweet and stress-free as possible. If you have any questions about the policies outlined below, please don’t hesitate to contact us and a member of our team will be happy to assist you.

DEPOSITS & PAYMENTS

To ensure your desserts and treats are held to the highest standard, we require a 50% deposit or full payment at the time your order is processed. After we receive your order, we will send you an invoice and request that you please promptly review and complete your payment to confirm your order. If the invoice remains unpaid, we will not guarantee order fulfillment.

It is the customer’s responsibility to provide Aria’s Sweet Treats with a correct email address and contact number, and ensure our invoices are not mistakenly marked as spam. If needed, we will gladly resend any invoices.

ORDER MINIMUMS & RUSH FEES

All orders require a minimum of 24 hours' notice, with a preference for a minimum of 48 hours for custom cake orders. While we strive to accommodate last-minute orders, please note that orders may incur a minimum rush fee of $50.00 due to the additional staffing required.

For orders under $100, full payment is due upon order placement. For orders over $100, a 50% deposit is due at the time of order, with the remaining balance due upon pickup or delivery. If you have any questions about your payment after your order is confirmed, please contact us as soon as possible.

REFUND POLICY

At Aria’s Sweet Treats, we take pride in our top-notch customer service and creating the highest quality custom cakes and gourmet desserts. Due to the time, ingredients, and other resources we put into each handcrafted treat, we are unable to offer refunds or accept returns.

CAKE DECORATOR & INSTRUCTOR AVAILABILITY

The hours of our expert cake decorators and instructors may vary due to custom orders, special events, and wedding bookings.

To confirm availability and discuss specific details for your order or private event, please contact us via email or phone call.

WEDDING CAKES & CUSTOM ORDER CANCELLATIONS

For wedding cake and other custom cake orders, cancellations will result in the forfeiture of any deposit or payments made. In the event of unforeseen circumstances that require rescheduling, we will do our best to accommodate your new date, subject to availability.

DESSERT STUDIO EVENTS & CLASSES CANCELLATIONS

For reservations in Arias Dessert Studio, including but not limited to birthday parties, private classes, and seasonal events, cancellations will result in the forfeiture of any deposit or payments made. In the event of unforeseen circumstances that require rescheduling, we will do our best to accommodate your new date, subject to availability.

DELIVERY SERVICES

Aria’s Sweet Treats is proud to offer delivery services to ensure your cakes and custom desserts arrive to you safely. However, please note that we cannot be held responsible for any damage that occurs after you accept the delivery. This includes damage caused by mishandling, extreme temperatures, or improper storage.

Delivery charges start at a minimum of $15.00 and vary depending on distance. Please review our Frequently Asked Questions to learn more about our delivery services or contact us for more information.

CAKE & DESSERT DESIGN & PRICING

Cakes and other custom dessert orders vary in price based on the complexity, size, and design. Intricate and extravagant designs require more labor-intensive work, which is reflected in the price. At Aria’s Sweet Treats we take pride in creating unique and visually stunning cakes and gourmet desserts to make your special occasions truly unforgettable, and our pricing reflects current market rates and the time, skill, and resources invested in each custom creation.

SAFETY & HANDLING

Because of the methodology used to expertly assemble tiered cakes, we request that customers review and heed the following safety precautions:

Aria’s Sweet Treats uses cake dowels and straws to preserve the structural integrity of tiered cakes. Cake dowels are essential for providing support to the upper tiers, preventing them from collapsing under their own weight. It is standard for bakers and decorators to use roughly one cake dowel for every 2 inches of cake in diameter to ensure stability and safety. In addition to mitigating the risk of structural failure during transport and serving, this practice also enhances the cake’s appearance.

Customers are also responsible for communicating the potential hazards associated with tiered cakes to guests. While celebratory activities such as cake cutting or face-smashing traditions may be intended for fun, they can inadvertently lead to injuries and should be exercised with caution. Any force exerted on the cake during such actions can cause it to shift or topple, posing a risk to individuals nearby.

Aria’s Sweet Treats is not responsible for any accidents or injuries resulting from improper handling or interaction with tiered cakes. Should you have any questions about this policy, please contact us.

PHOTOGRAPHY & PROMOTIONS

Gourmet Desserts & Custom Cake Orders

Gourmet desserts and custom cake orders may be photographed and filmed for promotional use across Aria’s Sweet Treats marketing channels including but not limited to our website, social media, email, event signage, and printed materials. If you wish to opt out or maintain anonymity (e.g. removing / blurring out a name written on a decorated cake), you must notify the bakery when your order is processed.

Birthday Parties, Events, & Classes

Birthday parties, classes, and any events in Aria’s Dessert Studio may be photographed and filmed for promotional use across Aria’s Sweet Treats marketing channels including but not limited to our website, social media, email, event signage, and printed materials. If you wish to opt out or maintain anonymity (e.g. removing / blurring out specific individuals or a name written on a decorated cake), you must notify the bakery when your reservation is processed.

To ensure all of your guests are aware of these policies, our promotional photography and videography policies are displayed in the Dessert Studio. You and your guests will also have the opportunity to opt out if desired by request to one of our staff members at the time of your event.